Last fall I was in need of a new mattress. A new non-toxic one. But it also needed to be affordable because well, Lyme costs a lot of money! So I needed an affordable, new, non-toxic mattress. I did a lot of research and there are some great non-toxic and organic mattresses out there… but at a much heftier cost. So, I ended up getting one from Tuft & Needle.
They’ve designed their own adaptive foam aimed at being breathable and heat wicking. The mattresses are made in the USA and certified by 3rd party CertiPUR-US (you can review the details of that certification online).
I’m going to provide a review of this mattress based on 6 things: cost, customer service, toxicity, comfort, support of mattress, overall rating. I’ll be rating each category out of 5 (1 being the worst, 5 being the best).
Let’s get right down to it. I got a full size mattress and it cost about $500. Yes, you read that right. What a great deal for a mattress in general let alone a non-toxic, American made one! Of course, things could always be cheaper so it’s hard for me to give something a 5 but you get my point ;). You can review all the pricing on their website but the most expensive mattress is the California King for $750 (again, you read that right).
Customer Service: 5/5
Tuft & Needle’s customer service is ON POINT. When you go to their website there is a chat option right there to get answers from A REAL PERSON (no robot!) almost immediately. I used that when I was first reviewing mattresses. The person provided links to their certifications and other pages on their website that would be helpful for answering my questions and they were very friendly.
Once you decide to order and put your order in, someone from their team emails you with details of your order and to find out if you have any questions. They stay in touch for a bit to make sure you like your new mattress and remind you how long you have until your 100-day sleep trial is up (more info below). AND if you have ANY issues you can email them and they reply quickly and thoroughly. They work very hard to make sure you’re happy with your purchase.
The delivery was quick (arrives in 2-5 days). The mattress comes in a box that you open, unroll the mattress, and it expands (it was air sealed). They have a 100 night sleep trial, so if you don’t like it you can get your money back within those first 100 nights (if you order from them directly, it’s only 30 days through Amazon). They also have a 10-year warranty.
I had an issue towards the end of my trial period, they helped me immediately and extended my trial period because of the situation. That is how accommodating they are. So props for customer service T&N!
The only thing to note is that the mattress is ordered online. They have a couple stores where you can test the mattress out but otherwise you are sort of ordering blind. That’s why I’m providing this review and why they have a 100-day trial period.
I’m not going to go into major detail on this because you can review all the details online but they are CertiPUR-US certified, which is a 3rd party green certification. They’ve designed and use their own foam that isn’t filled or lined with your typical fire-retardant chemicals and other chemicals in normal mattresses.
I opened the mattress in a separate room and let it air out for a few days for any potential off-gassing. The off-gassing is minimal since the mattress is non-toxic but it is a NEW product so I wanted to be safe since I’m highly sensitive. After off-gassing for a few days, I slept on it fine with no negative effects from off-gassing.
I’m the type of person who likes a nice fluffy pillow to sleep on. I prefer softer, fluffier mattresses and I’ve always hated memory foam. BUT I decided to give this one a try since all the non-toxic mattresses seemed to be foam (or cost a bazillion dollars). This mattress does feel memory foam-esque TO ME, although not quite as conforming and stiff. Although many reviewers say otherwise, remember this is my personal opinion and review.
I expressed my concern to T&N and they immediately shipped me one of their toppers FREE of charge (hello customer service!!!). Their topper is made of their foam to add an extra layer between you and the base layer of the mattress, which is harder. I found the topper SUPER comfortable but for some reason seemed to react to it on a chemical level. I’m not sure why as I off-gassed it and it’s made of the same material as the mattress, but that’s the case. So, unfortunately, I had to remove the topper.
Although T&N claims their mattress is heat wicking, I find otherwise. The mattress feels quite hot to me and I usually have to sleep with my fan on to keep myself cool.
I have to say, it’s not the most comfortable mattress I’ve ever been on but it’s certainly not the worst. I’m quite picky so that plays into things. I wish it was softer/fluffier and slept cold but I’m happy with the low-toxicity and safety of the mattress.
I know lots of people are super concerned about the support a mattress offers as to keep pressure points, bed sores, and pain at bay. I guess since I’m 26, I’m not super concerned with that. So take this part of the review with a grain of salt (and research other reviews if this is an important issue for you). Since the mattress feels harder for me then I would like, I don’t feel like my body sinks into it as much as I want and therefore doesn’t feel as supportive. I know that may seem weird to some, because if you sink you aren’t getting support, but what I’m saying is if you lay on a hard floor, you aren’t getting any support! Not to say this mattress is like a board, far from it, I was just trying to make my point ;). Hopefully I did and that makes sense (feel free to leave a comment if you need me to clarify).
It just doesn’t feel quite as supportive on my hips and back as I would want and I occasionally wake up with a sore lower back (which could be a result of Lyme and not the mattress).
Overall Review: 3-3.5/5
I’m sure there are some better mattresses out there that are organic, non-toxic, and beyond comfortable but they also cost wayyyy more. So overall, for the quality of this mattress and the price, I’d say it’s a pretty darn good deal!
It took me a few months to really get comfortable with the mattress, and T&N will tell you that. You have to wear it in a little (for most it’s only about 30 days) and let it adjust to your body since it is foam. But if you are looking for something non-toxic and affordable, T&N is a good option.
I reviewed other non-toxic mattresses around the same price-point and although those looked good, too, T&N seemed more well known, with more reviews, and I ultimately just had to make a decision.
I hope this review was helpful for you if you are in the market for a new, non-toxic mattress. Let me know if you have any questions below and I’ll be happy to answer what I can!